If you received your order and decided it is not right for you, it may be returned within 30 days if UNUSED and in salable condition. Upon received of new and salable towel, a refund of the purchase price less 15% restocking fee will be issued. Please contact us by email or by phone at 706-865-0220 to arrange the return of unused product. NOTE: We do no accept used towels, towels smelling of dog, cat, etc or towels smelling of cigarette/other smoke for return. Upon received of towel in any condition other than new, we will contact customer to arrange return postage and no return or refund will be made.